Blog
8 min read
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Virtual Call Centers vs Traditional Call Centers
The shift from traditional call centers to virtual call centers marks a significant transformation in the call center evolution. Traditional call centers, which have centralized physical...
6 Nov, 2024
12 min read
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Understanding Call Center Solutions and Services
The call center plays a pivotal role in today's communication solutions, acting as the primary point of contact between businesses and their customers. Whether addressing customer...
5 Aug, 2024
2 min read
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MMDSmart’s℠ SMS Callbacks Up for a MEFFY Award
Our cutting-edge SMS Callback feature has been named a finalist for the 2023 MEFFY award in Enterprise Communications by the Mobile Ecosystem Forum. This award is given to...
16 May, 2023