Blog
6 min read
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The Essentials of Quality Management and Monitoring Software in Call Centers
In the fast-paced world of customer service, call centers act as the frontline for your brand. Every customer interaction carries the potential to build loyalty or...
25 Jun, 2025
8 min read
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Call Centers and Future Trends
Staying updated with the latest call center trends is crucial for businesses aiming to stay competitive and provide...
18 Mar, 2025
13 min read
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Call Center Technology and Best Practices
Virtual call center technology has revolutionized the way businesses handle customer interactions, offering flexibility and scalability that traditional...
20 Feb, 2025
9 min read
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Virtual Call Centers vs Traditional Call Centers
The shift from traditional call centers to virtual call centers marks a significant transformation in the call center...
6 Nov, 2024
11 min read
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Important Call Center KPIs and Metrics
In the dynamic landscape of customer service, call centers play a crucial role in maintaining customer satisfaction and fostering loyalty. To ensure these operations run smoothly...
5 Aug, 2024
12 min read
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Understanding Call Center Solutions and Services
The call center plays a pivotal role in today's communication solutions, acting as the primary point of contact between businesses and their customers. Whether addressing customer...
5 Aug, 2024
9 min read
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Ask a recruiter
About the company What does MMDSmart do? Have you ever received a text message about a sale at your favorite shop, a reminder about an upcoming...
30 Jan, 2024
4 min read
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Navigating the Fast Lane: Rapid Growth’s Impact on Company Culture
In the fast-paced world of business, organic growth is often seen as a sign of success. At MMDSmart, we've experienced rapid expansion that has been both...
22 Nov, 2023
4 min read
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Empowering Contact Centers: The Role of CPaaS in Transforming Customer Engagement
In the fast-paced and ever-evolving customer service landscape, businesses are constantly seeking innovative solutions to enhance their contact centers. Customer expectations are higher than ever, demanding...
17 Nov, 2023
4 min read
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Boosting Holiday Sales with the Power of Messaging
The holiday season is fast approaching, and for e-commerce businesses and retailers, it can be the most wonderful time of the year. But with great opportunity...
24 Oct, 2023
3 min read
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Are Manager-Employee Relationships Critical for Business Success?
In the ever-evolving landscape of the 21st century, the dynamics of workplace relationships have undergone a remarkable transformation. Gone are the days when a rigid hierarchical...
10 Oct, 2023
5 min read
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5 Ways to Improve Line Manager Performance
Effective line managers play a crucial role in the success of any organization, especially in dynamic high-tech industries. These professionals are the bridge between senior leadership...
27 Sep, 2023
3 min read
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Improving Key OTP Delivery Times While Reducing Rates for Our Customers
OTP Delivery Time One-time passwords (OTP) are a business-critical communication tool. They enable customers to safely access accounts, transfer funds, and make purchases without the risk...
13 Sep, 2023
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