3 min read
Messaging Automation for SaaS Products: From OTP to Retention
Messaging automation for SaaS product companies can start and end with One Time Passwords - OTP. But it shouldn’t be.
September 8, 2026
3 min read
Are Brands Afraid to Talk to Customers via WhatsApp?
There's a reason businesses aren't using WhatsApp. It's not what you think.
September 7, 2026
3 min read
Omnichannel Messaging for Travel: From Booking to Post-Trip
Travel is one of the few industries where a customer's most important need can change within minutes.
September 1, 2026
3 min read
How FamilyPass Hit a 95%+ OTP Deliverability Rate
You already know a one-time password protects an account. It’s a single-use code sent by SMS, WhatsApp or voice call to confirm someone is who they say they are.
August 24, 2026
3 min read
Why AI-Powered Messaging Workflows Fail: It’s Not the AI
Most messaging stacks aren't ready for AI workflows, and the gap isn't where most teams are looking.
August 7, 2026
3 min read
What World Cup 2026 Taught Us About Omnichannel Engagement Strategy
Spain lifted the World Cup trophy this week, but if you run marketing, engagement, or customer communications for a brand, the real story of the tournament was never the final score.
August 7, 2026
2 min read
Why Omnichannel Messaging Is Still Hard to Execute in Ecommerce
Ecommerce teams know how to send messages. Order confirmations go out instantly. Shipping alerts fire on time. OTPs work.
July 8, 2026
2 min read
MMDSmart and Comm100: SMS Inside Your Support Desk
Support teams running high-volume operations know the friction well. A customer opens a chat, then sends a text, then calls.
June 24, 2026
2 min read
Why MMDSmart’s Growth Mirrors the Rise of AI-powered Business Messaging
98% of enterprise leaders plan to expand their communication channels over the next 12 months, and 62% will increase their messaging investment over the same period.
May 28, 2026
