4 min read
WhatsApp Business Pricing Changes 2026: How to Prepare
For almost two years, replying to a customer on WhatsApp cost you nothing beyond the message itself. You could send five updates in a row, walk a customer through a return, or answer a string of questions, and none of it showed up as a line item. That changes on October 1, 2026.
August 28, 2026
3 min read
MessageWhiz Is Now on the Zoho Marketplace
Great news, Zoho CRM users. MMDSmart MessageWhiz is now available on the Zoho CRM Marketplace.
June 1, 2026
5 min read
AI Call Center Software: Key Capabilities and 10 Solutions to Know in 2026
AI call center software refers to platforms that use artificial intelligence technologies, such as generative AI and AI-driven automation, to manage, enhance, and streamline call center operations.
February 23, 2026
5 min read
Cloud Contact Center Software: 7 Key Features and Top 6 Solutions
Cloud contact center software, also known as CCaaS, is a cloud-based platform that allows companies to manage customer communications across various channels like voice, email, chat, and social media.
January 26, 2026
3 min read
MFA vs 2FA: What’s the Difference and Why It Matters
Two-factor authentication (2FA) and multi-factor authentication (MFA) both add extra layers of protection beyond passwords, but they are not the same.
January 20, 2026
3 min read
What Is Contact Center as a Service (CCaaS)?
Contact center as a service (CCaaS) is a cloud-based platform that enables organizations to deliver customer support, sales, and service interactions across multiple communication channels. Rather than installing on-premises hardware and software, businesses subscribe to a service hosted and managed by a vendor.
January 1, 2026
7 min read
SMS OTP In-Depth: How It Works, Challenges & Best Practices
OTP is used to verify user identity during activities such as login attempts, financial transactions, or password resets. SMS OTP offers practical advantages for both users and service providers. It enhances security without requiring users to install additional apps or remember complex credentials.
January 1, 2026
3 min read
What Is a Communications Platform as a Service (CPaaS)?
A communications platform as a service (CPaaS) is a cloud-based solution that provides developers with a set of APIs and software tools to add real-time communication features such as voice, messaging, and video directly into their applications, without the need to build the backend infrastructure themselves.
January 1, 2026
5 min read
Best CPaaS Solutions: Top 5 Options in 2026
CPaaS, or communications platform as a service, refers to cloud-based frameworks that allow organizations to add real-time communication features such as voice, video, and messaging directly into their applications without building backend infrastructure or interfaces.
December 24, 2025
