MessageWhiz, powered by MMDSmart, is an omnichannel messaging platform that lets a business send and manage SMS, WhatsApp, RCS, Viber, Telegram, email, and voice communications from one place. You can run outbound campaigns, have two-way conversations and support OTPs alike, so a company can broadcast, answer a customer reply, route inbound messages to live agents, and authenticate users.
Call Center Connect is MMDSmart’s cloud contact center solution, built to help support and sales teams manage inbound and outbound calls in one system instead of juggling separate ones.
Referring a company to either product means pointing them toward a way to optimally reach their customers on the right channel, at the right time, based on the customer’s profile, real-time activities, history, or geography, all while giving their team a single place to manage the conversations and calls that come back the other way.