Blog
9 min read
Call Center Connect
Virtual Call Centers vs Traditional Call Centers
The shift from traditional call centers to virtual call centers marks a significant transformation in the call center evolution. Traditional call centers, which have centralized physical...
6 Nov, 2024
11 min read
Important Call Center KPIs and Metrics
In the dynamic landscape of customer service, call centers play a crucial role in maintaining customer satisfaction and...
5 Aug, 2024
12 min read
Call Center Connect
Understanding Call Center Solutions and Services
The call center plays a pivotal role in today's communication solutions, acting as the primary point of contact...
5 Aug, 2024
9 min read
HUMAN RESOURCES
Ask a recruiter
About the company What does MMDSmart do? Have you ever received a text message about a sale at...
30 Jan, 2024
4 min read
HUMAN RESOURCES
Navigating the Fast Lane: Rapid Growth’s Impact on Company Culture
In the fast-paced world of business, organic growth is often seen as a sign of success. At MMDSmart, we've experienced rapid expansion that has been both...
22 Nov, 2023
4 min read
Cpaas
Empowering Contact Centers: The Role of CPaaS in Transforming Customer Engagement
In the fast-paced and ever-evolving customer service landscape, businesses are constantly seeking innovative solutions to enhance their contact centers. Customer expectations are higher than ever, demanding...
17 Nov, 2023
4 min read
SMS
Boosting Holiday Sales with the Power of Messaging
The holiday season is fast approaching, and for e-commerce businesses and retailers, it can be the most wonderful time of the year. But with great opportunity...
24 Oct, 2023
3 min read
Are Manager-Employee Relationships Critical for Business Success?
In the ever-evolving landscape of the 21st century, the dynamics of workplace relationships have undergone a remarkable transformation. Gone are the days when a rigid hierarchical...
10 Oct, 2023
5 min read
HUMAN RESOURCES
5 Ways to Improve Line Manager Performance
Effective line managers play a crucial role in the success of any organization, especially in dynamic high-tech industries. These professionals are the bridge between senior leadership...
27 Sep, 2023
3 min read
Infobip
Improving Key OTP Delivery Times While Reducing Rates for Our Customers
OTP Delivery Time One-time passwords (OTP) are a business-critical communication tool. They enable customers to safely access accounts, transfer funds, and make purchases without the risk...
13 Sep, 2023
3 min read
Career
MMDSmart: Where Connect, Engage, and Smile Define Your Career
At MMDSmart, we believe in the power of three simple yet profound words: Connect, Engage, Smile. These words aren't just our motto; they're the driving force...
13 Sep, 2023
9 min read
Cloud PBX
Call Center Connect Collaboration with PortaOne
Business collaborations are an essential road to success in a dynamic commercial environment. MMDSmart℠ cooperates with many different partners for technology and commercial projects, industry ecosystem...
11 Aug, 2023
5 min read
Conflicts
Resolving Workplace Conflicts: 5 Communication Strategies for Success
Conflicts are an inherent aspect of human interactions, and the workplace is no stranger to this reality. From variances in opinions and communication styles to competing...
31 Jul, 2023
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