Ask a recruiter

About the company

  1. What does MMDSmart do?

Have you ever received a text message about  a sale at your favorite shop, a reminder about an upcoming appointment at your clinic, or a verification code to access your bank account and wondered how this information reaches you? MMDSmart is one of the pioneers in the cloud communication industry, helping businesses of all sizes and types engage more efficiently with their customers.  Our platform provides a unified dashboard that enables companies to manage all their communications, such promotional messages, time critical notifications and customer support calls.

  1. What countries does MMDSmart operate in?

Our headquarters is in Israel, with other offices located in Ukraine and Bulgaria. Many of our colleagues work remotely from different parts of the world. We are a truly international company and aim to expand further. Our customers are located around the world.

  1. What sets MMDSmart apart from other companies?

Our flexibility – we celebrate work-life balance and provide our employees with opportunities to work from home, at the office, or in a hybrid arrangement..

Our transparency – we appreciate ideas and feedback from our teammates. Open communication matters to us and adds value for the whole team.

Our internal opportunities – we encourage our employees to grow within the company either horizontally or vertically. We  provide external and internal training and development opportunities.

Our easy application process – we do not have lengthy application processes, as we appreciate the time of our candidates and strive to provide a positive candidate experience.

  1. What are the plans for the future at MMDSmart?

Since 2022, the number of employees at MMDSmart has almost doubled! We have opened an office in Sofia, Bulgaria, and continue expanding in the global market. Our aim is to hire more talented people in Bulgaria, as well as in other countries. We are penetrating new markets and reaching new clients. 

In 2024, we aim to establish ourselves in several countries in Latin America and Asia. Our R&D team is continuously working on new projects, which will result in the introduction of high-end cloud communication solutions in 2024.

Candidate Journey

  1. What are the opportunities for candidates without experience? 

Candidates without prior experience are welcome to apply for our entry-level positions, such as Customer Care Specialist, Junior Support Engineer, Tester, Junior Monitoring Specialist, and Back Office Specialist, and build their careers from zero. No knowledge of cloud communications is required – we will provide training from scratch. Take a chance to join our team, and we will help you level up your skills!

  1. What opportunities do you offer in the IT and Telecom sphere?

As we grow, we are looking for senior professionals from either the IT or Telecom industries. Hot positions include: Telecom SIP Engineer, Telecom SMMP Engineer, Full Stack Developer, and Scrum Master. The key technologies we work with are: React.js, MariaDB, MongoDB, Redis, Node.js, TypeScript, Go Lang, Vue.js, and Angular.js.

  1. Can students apply for a job at MMDSmart?

Yes, you can apply for one of our shift-based positions such as Customer Care Specialist, Junior Support Engineer, Tester, or Junior Monitoring Specialist. These roles offer a flexible schedule, including three working shifts followed by three days off.

  1. What does MMDSmart look for in a candidate?

For most positions, we are looking for candidates with an upper-intermediate level of English, proactiveness, a hunger for challenges, and curiosity for new things. Excellent communication and teamwork abilities would be a great advantage. We would love to expand the company with those who share our values and mindsets. We are flexible, always eager to grow, curious, and possess innovative thinking. We encourage teamwork and foster healthy, productive interpersonal relationships. We believe that nurturing high-level professionals is the key to bringing growth and satisfaction to the company.

  1. What does the hiring process look like?

Once you submit your CV, the recruiter will review it, and if there is a match, you will be contacted by an HR representative and invited for an interview. For most entry-level positions, the process consists of three steps: an HR Interview (15 min), a Manager Interview (30 min), and a Director Interview (15 min). For IT, Telecom, and middle to senior positions, the interviews will typically take twice as long. There are no tests or tasks involved in the hiring process.

  1. How can I prepare for the interview?

First of all, don’t worry (recruiters get nervous too! :)) and take your time to think about the position you’re interviewing for: How do you envision your perfect working environment? What does your ideal day look like? Where do you see yourself in one year? 

  1. How can I get feedback after the interview?

We appreciate every candidate and understand the importance of receiving feedback. Normally, regardless of the result, you will receive an email or a message about the status of your application. You are welcome to contact the recruiter via messenger (Viber, Telegram or LinkedIn) for more detailed feedback, if necessary.

  1. If I do not get hired for the position, can I apply again in the future for the same or different position?

Definitely, you can reapply for the position you are interested in once you are ready. Moreover, if you agree to have your CV saved in our system, our HR team will contact you if there is a different position that matches your profile.

  1. In which countries do you hire?

Primarily in Bulgaria, but also we encourage candidates to apply from other countries within the European time zone.

Employee Experience

  1. What will my first day look like?

Our Office Manager will welcome you, show you around the office, and introduce you to your colleagues (if you start your first day in the office). You will be asked to sign the necessary documents and then proceed to several onboarding meetings, which include: IT (integration into the MMDSmart ecosystem, including calendars, meetings, corporate messenger, specific sites, etc.), HR (information about the company’s structure and conditions), People Partner (a presentation on company culture), and your manager (discussion about your work plans).

  1. Do you provide training?

Of course! During the adaptation period (which is normally up to 2-3 months), you will receive training from the team leader or team manager. You will meet your colleagues, either offline or online, start communicating with them, and learn more about the company and how processes work at MMDSmart.

  1. What are the company’s policies regarding remote work and flexibility?

For most positions, you are welcome to choose your working format – whether remote, office-based, or hybrid. All IT positions are fully remote. The start of the day is flexible, and if you need an extra day off for personal errands, we are happy to provide it.

  1. How can I meet my colleagues if the position is remote?

We communicate via corporate messenger and video calls on a daily basis, and share information on social media and communication channels. You can also attend webinars and remote social events. If you would like to meet your colleagues in person, you are welcome to visit our corporate events and team building activities (with transport and accommodation provided), as well as come to our office in Sofia (Megapark).

  1. What learning and development opportunities do you offer?

If you would like to upgrade your English skills, we offer free English classes, as well as a native speaker club to help level up your vocabulary. If you’re interested in improving your technical or soft skills, acquiring additional knowledge, or earning a certificate, MMDSmart can be your sponsor, subject to your manager’s prior approval. Don’t miss out on the corporate webinars and offline educational events, and seize the chance to share your knowledge with colleagues!

  1. How does the company handle feedback from employees?

We encourage you to share your feedback with your line manager, as well as with your dedicated People Partner. We listen and we act. MMDSmart celebrates open communication and cares deeply about the opinions of its employees.

  1. How does MMDSmart treat initiative and ideas of the employees?

We love innovative and creative ideas! No matter what position you hold, don’t hesitate to share your thoughts and ideas with your manager. Discuss them, brainstorm, and create an action plan together. While you learn from us, we also learn from you!

  1. How can I grow within the company?

MMDSmart takes pride in seeing its people grow, both vertically and horizontally. You can build your career within the same department you started in, or choose a different path and excel in a different team after acquiring the necessary skills. Feel free to discuss your career opportunities with your manager and choose what’s right for both you and the company.

  1. How can I share my questions and concerns with HR as an employee?

Your dedicated People Partner is always there for you if you need to talk about your concerns or if you have questions. Drop a message or book a meeting with a People Partner to discuss what matters to you, feeling confident that you will be heard.

  1. How do you support the wellness of your employees?

The wellness of our team members is precious to us! We care for the physical well-being of our employees by providing medical insurance and support mental health through corporate psychologist sessions for individuals and groups. To stay fit, our colleagues utilize sports cards and enjoy access to the gym, spa, and group classes. *Insurance and sport cards are only available for employees located in Bulgaria.

To learn more about our culture, please visit our Instagram and TikTok channels.
Check our career opportunities and  dive into the future of cloud communication solutions with MMDSmart. 

Navigating the Fast Lane: Rapid Growth’s Impact on Company Culture

In the fast-paced world of business, organic growth is often seen as a sign of success. At MMDSmart, we’ve experienced rapid expansion that has been both exciting and challenging. As our company has grown, we’ve learned that maintaining a healthy and thriving company culture is paramount. Throughout our journey of fast growth, we have faced a number of challenges, and drew on our culture of innovation to come up with solutions. As a result, we’ve found a way to preserve and enhance our company culture.

Embracing Transformation

The growth of MMDSmart has been nothing short of remarkable. In just a short period, we witnessed our team expand significantly. In 2020 we had 115 employees. Three years later, we’ve almost doubled to a dynamic team of 249 individuals and still growing. With this tremendous growth came a host of opportunities and challenges.

Challenges Along the Way

Resistance to Change

Fast growth can be met with resistance from employees accustomed to a smaller, more familiar environment. 

Transformation of Communication Politics

As our team grew, we realized the need for a more structured and efficient communication system.


Our growing team became increasingly diverse, which required us to embrace and celebrate differences.

Alignment of Company Values

Ensuring that our core values remained at the heart of everything we do became more complex as we expanded.

Interactions and Stress Management

Fast growth can lead to increased stress and changes in team dynamics, which needed to be addressed.

How We Overcame the Challenges

Our journey was filled with obstacles, but our commitment to nurturing our company culture remained unwavering. We tackled the challenges head-on with a multifaceted approach:

HR Support

We expanded our Human Resources team to provide additional support and resources to our growing staff. This helped us address individual concerns and facilitate a smooth transition for everyone.


We encouraged our team to embrace change and adapt to new structures and processes. This includes training programs and workshops to equip employees with the skills they need for their evolving roles.

Values Alignment

We revisited our core values, ensuring that they were inclusive, relatable, and clearly understood by every member of our team. This alignment brought us closer together and provided a common purpose.

Communication Enhancement

We implemented advanced communication tools and strategies to enhance transparency and accessibility, ensuring that every team member felt heard and informed.

Stress Management

Acknowledging the impact of fast growth on stress levels, we introduced well-being programs, including yoga sessions, mindfulness workshops, and flexible work options, to support our employees’ mental and emotional well-being.

Building a Strong Culture

Over the last three years, our commitment to our core values has never wavered. We believe in a culture that celebrates trust, fairness, well-being, innovation, and listening. These principles have guided our actions and decisions, ensuring that our culture remains strong, even as we welcome more people into our trusted circle.

At MMDSmart, we’ve come to understand that fast growth, though challenging, can also be a catalyst for positive transformation. By fostering a culture of inclusion, support, and constant innovation, we are prepared to embrace the future with open arms. Our story is a testament to the power of company culture in times of growth, and we are excited to continue this journey with our amazing team.

Empowering Contact Centers: The Role of CPaaS in Transforming Customer Engagement

In the fast-paced and ever-evolving customer service landscape, businesses are constantly seeking innovative solutions to enhance their contact centers. Customer expectations are higher than ever, demanding seamless communication and personalized interactions. Cloud Communications Platform as a Service (CPaaS), such as the CPaaS offering from MMDSmart, combines voice, messaging, video, and popular chat apps. These cloud tools and solutions are emerging as a game-changer for contact centers, supplying essential tools they need to adapt, scale, and excel in the digital age.

The Foundation of Flexibility 

One of the primary advantages CPaaS brings to contact centers is flexibility. Traditional communication systems often involve complex and rigid infrastructures, making it challenging to adapt to changing customer preferences and emerging technologies. CPaaS, on the other hand, operates in the cloud, providing a scalable and dynamic environment.

With CPaaS, contact centers can easily integrate various communication channels, including voice, SMS, chat, and video, into a unified platform. This flexibility allows businesses to meet customers on their preferred channels, creating a seamless and omnichannel communication experience. Whether a customer prefers to communicate via text, voice call, or chat, CPaaS solutions ensure that contact centers can accommodate diverse preferences.

Enhanced Customer Engagement 

CPaaS enables contact centers to elevate their customer engagement strategies. Through real-time analytics and data-driven insights, agents can gain a deeper understanding of customer behavior and preferences. This information empowers agents to provide personalized and context-aware interactions, leading to a more satisfying customer experience.

The integration of Artificial Intelligence (AI) and Natural Language Processing (NLP) within CPaaS further enhances customer engagement. Chatbots powered by AI can handle routine queries, freeing up human agents to focus on more complex issues. This not only improves efficiency but also ensures that customers receive prompt and accurate responses, enhancing overall satisfaction.

Effortless Scaling

Traditional contact center solutions often struggle to scale efficiently, especially during peak periods. CPaaS addresses this challenge by providing a scalable and on-demand infrastructure. Businesses can easily adjust their communication platform capabilities based on fluctuating call volumes, ensuring that they can meet customer demand without compromising performance.

Whether scaling up during a product launch or scaling down during quieter periods, CPaaS allows contact centers to optimize resources and costs. This scalability is particularly crucial in today’s business landscape, where unpredictability is the only constant.

Empowering Remote Work 

The rise of remote work has become a defining trend in recent times, and contact centers are no exception. CPaaS facilitates remote work by providing a cloud-based call center platform accessible from anywhere. Agents can work from the comfort of their homes without compromising on the quality of customer interactions using CPaaS’ contact center cloud solutions.

This flexibility not only enhances the work-life balance for agents but also allows contact centers to tap into a global talent pool. Businesses can build a diverse and skilled team of agents, fostering a more inclusive and adaptive customer service environment.

Future-Proofing Contact Centers 

In an era of rapid technological advancements, future-proofing contact centers is imperative. CPaaS not only keeps contact centers up-to-date with the latest communication technologies but also allows for seamless integration with emerging tools and services. This adaptability ensures that contact centers can evolve alongside customer expectations and industry trends.

CPaaS, like that offered by MMDSmart, is a transformative force for contact center communications, offering the flexibility, enhanced engagement, scalability, and remote work capabilities needed to thrive in the digital age. As businesses continue to prioritize customer satisfaction, CPaaS emerges as a strategic investment to deliver exceptional and future-proofed customer experiences. Embracing the power of CPaaS is not just a choice; it’s a necessity for contact centers aspiring to lead in the era of customer-centricity.

Ready to learn more about CPaaS. Schedule your meeting with our MMDSMart CPaaS experts at Call Centre Expo in London. You won’t be disappointed!