Junior Support Engineer

Summary

MMDSmart is coming to Bulgaria! Welcome to the new era of business with the messaging and calling platforms you’ll ever need! We help our clients in achieving the desired results and reaching their business goals.

We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for Junior Support Engineer to join our team. For this vacancy, your experience is not important to us, only the desire to learn new things and develop in the field of telecommunications is important.

Your future workflow will look like:

  • Communicate with customers and accept inquiries via Helpdesk & Skype;
  • Handle requests from members of other teams;
  • Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers;
  • Provide quality service to customers.

What should you have to succeed in the role:

  • English – Upper-Intermediate+;
  • You are willing to work night/holiday shifts. Schedule 3/3 – morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts;
  • Stress tolerance.

It will be a plus:

  • Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work;
  • Basic understanding of the OSI model;
  • Basic SQL skills.

What you get:

  • Educational events & courses compensation, English classes with a native speaker;
  • Professional growth;
  • Flexible working format – remote, office-based or flexible;
  • We have bonuses: we pay for books you read, effective recommendations (referral bonus), and high results;
  • We have a young friendly team and no bureaucracy. We are easygoing and like to have fun and hold corporate parties;
  • Official employment and medical insurance.

Junior Account Manager

Summary

MMDSmart is coming to Bulgaria!

We are an international company that provides the best solutions in communication.

Welcome to the new era of business with the messaging platform you’ll ever need.

MessageWhiz is a smart messaging app and an A2P SMS messaging provider powered by MMDSmart.

MessageWhiz delivers more effective and compelling messaging campaigns via our intelligent, automated SMS messaging service.

We help our clients in achieving the desired results and reaching their business goals.

We stand behind our mission to help companies Connect. Engage. Smile. Now we are looking for an Account Manager Assistant to join our friendly team.

Your future workflow will look like:

  • Help account manager with day-by-day tasks;
  • Collaborate with other departments (testers, routing, analytics);
  • Prepare daily reports;
  • Research (data, flow, etc).

What should you have to succeed in the role:

  • Upper Intermediate-Advanced level of English;
  • Fluent Russian;
  • Passion for working with numbers and tables (Google sheets, Excel tables);
  • Great communication skills;
  • Lots of energy and a high level of responsibility.

What you get:

  • Full-time job with official employment in an international company;
  • Professional growth;
  • Professional trainings and development;
  • Flexible schedule (students are welcome);
  • Great management with no bureaucracy;
  • Various sports events and team-buildings.

Back Office Specialist

Summary

MMD Smart is an international company that provides best solutions in communication. We cooperate with the largest telecom operators around the world so that people from different countries can call each other or send SMS.
We have a new vacancy – Back Office Specialist. For this vacancy, your experience is not important, the only thing that is important for us is the desire to learn new things and develop in the field of telecommunications.

Your future workflow will look like:

  • Supporting deals made by Account managers (sending prices to customers, promo with the best suggestions, configuring technical details etc,);
  • Assisting customers (notifying them of any changes, assisting in solving clients’ issues through the interaction with other departments – Quality Assurance Team, Support Team, Analytics Team);
  •  Project work (optimizing processes within the company; building fruitful cooperation with our suppliers).

WHAT should YOU HAVE to succeed in the role:

  • Your level of English is Upper-Intermediate;
  • It is not a problem for you to learn a large amount of material and you always have a desire to learn something new.

What you get:

  • The development within the company – we will help your ambitions become a reality.
  • You can improve your English in group classes with a native speaker and take specialized courses at the expense of the company.
  • We have bonuses: we pay for books you read, effective recommendations (referral bonus), and high results.
  • Free shuttle buses take us to the office from the metro and back.
  • We have a young friendly team and no bureaucracy. We are easygoing and like to have fun and hold corporate parties.
  • Official employment and medical insurance.

Tester

Summary

MMD Smart is an international company that provides best solutions in communication. We cooperate with the largest telecom operators around the world so that people from different countries can call each other or send SMS.

We have a new vacancy – Tester. For this vacancy, your experience is not important, the only thing that is important for us is the desire to learn new things and develop in the field of telecommunications.

Your future workflow will look like:

  •  Conduct quality checks on telecommunication routes;
  •  Analyze test results and find deviations in quality.

WHAT should YOU HAVE to succeed in the role:

  •  Your level of English is Upper-Intermediate.
  •  It is not a problem for you to learn a large amount of material and you always have a desire to learn something new.

What you get:

  •  The development within the company – we will help your ambitions become a reality.
  •  You can improve your English in group classes with a native speaker and take specialized courses at the expense of the company.
  •  We have bonuses: we pay for books you read, effective recommendations (referral bonus), and high results.
  •  Free shuttle buses take us to the office from the metro and back.
  •  We have a young friendly team and no bureaucracy. We are easygoing and like to have fun and hold corporate parties.
  •  Official employment and medical insurance.

Customer Care Specialist

Summary

MMDSmart is coming to Bulgaria! Welcome to the new era of business with the messaging and calls platforms you’ll ever need! We help our clients in achieving the desired results and reach their business goals.

We stand behind our mission to help companies Connect. Engage. Smile. We have a new vacancy – Customer Care Specialist. For this vacancy, your experience is not important, the only thing that is important for us is the desire to learn new things and develop in the field of telecommunications.

Your future workflow will look like:

  • Communicate with customers and solve problems their problems;
  • Report problems to neighboring teams: account managers, technical specialists, and developers;
  • Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams;

WHAT should YOU HAVE to succeed in the role:

  • Your English level is Upper Intermediate. Almost all of our clients and partners speak English, so it will be easier for you to find a common language with them
  • You are energetic, proactive, and willing to work in shifts. You will have morning (8:00 –  17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts.

What you get:

  •  The development within the company – we will help your ambitions become a reality.
  •  You can improve your English in group classes with a native speaker and take specialized courses at the expense of the company.
  •  We have bonuses: we pay for books you read, effective recommendations (referral bonus), and high results.
  •  We have a young friendly team and no bureaucracy. We are easygoing and like to have fun and hold corporate parties.
  • Official employment and medical insurance.