Jobs category: Operations

Rates Specialist

Summary

MMDSmart is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are expanding every day and looking for ambitious and result-oriented members to join our growing MMDSmart family. Our newest vacancy is a Rate Specialist, a person who is critical to the company’s profitability and balancing the needs of the company and its customers. Rate Specialist will make sure the prices are up-to-date by monitoring the market trends and communicating with providers. 

What you will do

Be responsible for part of the key tasks of Rates Team:

– Keep up-to-date prices of Voice & SMS providers in our systems, communicate with providers when there are questions about the processing of their notifications;

– Keep up-to-date Voice & SMS database of telephone codes of all countries;

– Help neighboring teams in matters related to partners’ prices.

You’re a perfect match if you have:

  • Very good knowledge of Excel (functions and formulas);
  • Willingness to work with large datasets;
  • Ability to work collaboratively and effectively with all levels of staff;
  • Upper-Intermediate level of English – to communicate with partners in case of questions;
  • Good Russian – for internal communication.

You will absolutely impress us if you have:

  • Fluent Ukrainian

What we offer

  • Professional development: we will help your ambitions become a reality;
  • Young and friendly working atmosphere with no bureaucracy;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • MultiSport card;
  • Variety of bonuses: we pay for books you read, effective recommendations (referral bonus) and high results;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

Not ticking all the boxes?

If you like the position and feel like this is your next career move, do not hesitate to apply even if you do not meet 100% of the requirements. At MMDSmart we value people who love to learn and show a desire to develop! 

Support Engineer (with knowledge of SMPP/SIP protocol)

Summary

MMDSmart is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are expanding every day and looking for ambitious and result-oriented members to join our growing MMDSmart family.

We are now looking for a Support Engineer with knowledge of either SIP or SMPP protocols to join our team.

Responsibilities:

  • Communicate with customers and accept inquiries via Helpdesk & Skype;
  • Handle requests from members of other teams;
  • Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers;
  • Provide quality service to customers.

Requirements:

  • Fluent English;
  • Advanced knowledge either of SIP or SMPP protocol;
  • Experience with SIP or SMPP protocol at least 1 year;
  • Russian will be a plus but is not required.

We offer:

  • Standard working time (9:00-18:00, Monday-Friday);
  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!

DevOps Engineer

Summary

MMDSmart is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family.

We stand behind our mission to help companies Connect. Engage. Smile.


Your future workflow will look like:

  • Automation of processes (provisioning, deployment, monitoring, auto scaling)
  • Building, maintaining and improving CI/CD infrastructure
  • Identify and resolve production and non-production application issues
  • Research and recommend innovative and automated approaches for administration tasks
  • Assist in the planning, documentation, and implementation of various systems
  • Developing and implementing security policies


To succeed in the role you have:

  • Strong background in Linux/Unix Administration
  • Experience with automation/configuration management using Gitlab or an equivalent; 
  • Experience with maintenance and development of CI/CD infrastructure in the project
  • Ability to use a wide variety of open source technologies and cloud services (experience with Google Cloud is required)
  • Strong experience with SQL and NoSQL databases
  • A working understanding of code and script (Bash, Python or Node.JS)
  • Knowledge of best practices and IT operations in an always-up, always-available service
  • Strong networking understanding: TCP/IP, DNS, Routing, Load-balancers, network security.
  • Experience with containers and container management systems (Docker, kubernetes);
  • Experience with log management tools (ELK stack, Fluentd, Logstash);
  • Experience with monitoring and alerting services(Grafana, Nagios, Zabbix);
  • Experience with web servers(Nginx, Apache);
  • Good spoken and written English.


We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;

Team buildings, corporate gifts and other perks.

Junior Support Engineer

Summary

MMDSmart is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for Junior Support Engineer to join our team. No previous experience is desired. We are happy to support your professional growth in the telecommunications branch.

Responsibilities:

  • Communicate with customers and accept inquiries via Helpdesk & Skype;
  • Handle requests from members of other teams;
  • Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers;
  • Provide quality service to customers.


Requirements:

  • English – Upper-Intermediate+;
  • Ability to work night/holiday shifts. Schedule 3/3 – morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts;
  • Stress tolerance.


It will be a plus, if you have:

  • Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work;
  • Basic understanding of the OSI model;
  • Basic SQL skills.


We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now! 

Junior Account Manager

Summary

MMDSmart is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family.

We stand behind our mission to help companies Connect. Engage. Smile.

Now we are looking for a Junior Account Manager to join our friendly team.

Responsibilities:

  • Help account manager with day-by-day tasks;
  • Collaborate with other departments (testers, routing, analytics);
  • Prepare daily reports;
  • Research (data, flow, etc).

Requirements:

  • Upper Intermediate-Advanced level of English;
  • Fluent Russian;
  • Passion for working with numbers and tables (Google sheets, Excel tables);
  • Great communication skills;
  • Lots of energy and a high level of responsibility;
  • Ability to come to our Sofia office occasionally.

We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now! 

Back Office Specialist

Summary

MMDSmart is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for a  Back Office Specialist to join our team.
No previous experience is desired. We are happy to support your professional growth in the telecommunications branch.

Your future workflow will look like:

  • Supporting deals made by Account managers (sending prices to customers, promo with the best suggestions, configuring technical details etc.);
  • Assisting customers (notifying them of any changes, assisting in solving clients’ issues through the interaction with other departments – Quality Assurance Team, Support Team, Analytics Team);
  •  Project work (optimizing processes within the company; building fruitful cooperation with our suppliers).

Requirements:

  • Your level of English is not lower than Upper-Intermediate;
  • Ability to face all a lot of material and explore new things.

We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!

Tester

Summary

MMDSmart is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for a Tester to join our team.
No previous experience is desired. We are happy to support your professional growth in the telecommunications branch.

Your future workflow will look like:

  •  Conduct quality checks on telecommunication routes;
  •  Analyze test results and find deviations in quality.

To succeed in the role you have:

  • Your level of English is not lower than Upper-Intermediate;
  • Ability to face all a lot of material and explore new things.

We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!

Customer Care Specialist with Russian

Summary

MMDSmart is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for a Customer Care Specialist with Russian to join our team.

No previous experience is desired. We are happy to support your professional growth in the telecommunications industry.

Your future workflow will look like:

  • Communicate with customers and solve problems their problems;
  • Report problems to neighboring teams: account managers, technical specialists, and developers;
  • Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.


To succeed in the role you have:

  • Upper-Intermediate English;
  • Knowledge of Russian;
  • You are energetic, proactive and willing to work in shifts. You will have morning (7:00 – 16:00), evening (13:00 – 22:00) and night (22:00 – 7:00) shifts.


We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!