Jobs category: Operations

Junior Monitoring Engineer

Welcome to the new era of business communications with messaging and calling platforms our clients leverage to achieve their business goals! We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family. We stand behind our mission to help companies Connect. Engage. Smile.

As we continue to grow and innovate, we’re on the lookout for passionate, results-driven individuals to be a part of the MMDSmart Customer Service team. One of our pivotal roles is that of a Junior Monitoring Engineer, a champion in monitoring the status of our systems and helping maintain the quality of the company’s services.

You will be a perfect match if you have:

  • Upper-Intermediate level of English;
  • Fluent Russian;
  • Willingness to work in shifts time in GMT+2: morning (8:00 – 17:00*), evening (14:00 – 23:00*) and night (23:00 – 8:00*) shifts
  • Stress tolerance;
  • The ability to manage a large volume of material and a strong desire to learn new things.

What you will do:

  • Monitor the status of our systems and respond to events to maintain the quality of the company’s services
  • Analyze the situation and due to existing algorithm perform the necessary steps to resolve any issues that may arise
  • Solve problems by yourself or collaborate with other departments (account managers, technical specialists, developers) that are specialized in similar tasks to find solutions to problems.

What we offer:

  • Professional development: we will help your ambitions become a reality;
  • Young and friendly working atmosphere with no bureaucracy;
  • Remote working format – work from the comfort of your home;
  • Medical insurance;
  • MultiSport card;
  • Variety of bonuses: we pay for books you read, effective recommendations (referral bonus) and high results;
  • Snacks and drinks in the office;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks*.

*The perks are available for the employees hired in Bulgaria.

If you think you are a fit to our team, apply now!

Telecom SIP Engineer

Summary

Welcome to the new era of business with the messaging and calling platforms our clients ever needed for reaching their business goals!

MMDSmart℠ is an international company that provides best solutions in communications. We cooperate with the largest telecom operators around the world so that people from different countries can call each other or send SMS. We stand behind our mission to help companies Connect. Engage. Smile.

We are expanding every day and looking for ambitious and result-oriented members to join our growing MMDSmart℠ family.

We are now seeking a Telecom SIP Engineer to join our telecommunications team. As a Telecom SIP Engineer, you will be responsible for configuring, troubleshooting SIP-based systems and you will collaborate with various teams to achieve your goals.

What you will do:

  • Troubleshoot and debug issues related to SIP call flows, signaling errors, media quality, and network connectivity;
  • Configure and maintain SIP-based systems, including VoIP platforms, softswitches and IP-PBX systems;
  • Collaborate with cross-functional teams, including network engineers, software developers, and VoIP service providers;
  • Assisting technical teams with tasks that require optimization and modifications to the current infrastructure;
  • Interact with external clients in some cases for online testing to debug the issue;
  • Generate technical documentation, including system architecture diagrams, configuration guides and troubleshooting guides;
  • Stay updated with the latest trends, technologies, and standards in the telecommunications industry, particularly related to SIP and VoIP;
  • Perform other related duties as required and assigned.

You’re a perfect match if you have:

  • Fluent English;
  • Advanced knowledge of the SIP protocol;
  • Experience from 1 year with VoIP platforms, softswitches, SBCs, and IP-PBX systems;
  • Strong troubleshooting and debugging skills for SIP call flows and network connectivity;
  • Excellent communication and collaboration skills;
  • Knowledge of Ukrainian or Russian languages will be a plus but is not required.

What we offer:

  • Standard working time (9:00-18:00, Monday-Friday);
  • Professional development: we will help your ambitions become a reality;
  • Young and friendly working atmosphere with no bureaucracy;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • MultiSport card;
  • Competitive salary and variety of bonuses: we pay for books you read, effective recommendations (referral bonus) and high results;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!

Telecom SMPP Engineer

Summary

Welcome to the new era of business with the messaging and calling platforms our clients ever needed for reaching their business goals!

MMDSmart℠ is an international company that provides best solutions in communications. We cooperate with the largest telecom operators around the world so that people from different countries can call each other or send SMS. We stand behind our mission to help companies Connect. Engage. Smile.

We are expanding every day and looking for ambitious and result-oriented members to join our growing MMDSmart℠ family.

We are now seeking a Telecom SMPP Engineer to join our telecommunications team. As a Telecom SMPP Engineer, you will be responsible for configuring, troubleshooting SMPP-based systems and you will collaborate with various teams to ensure the smooth operation of SMS messaging services.

What you will do:

  • Troubleshoot and debug issues related to SMPP connections, message delivery failures, error handling, and performance optimization;
  • Interact with external clients in some cases for online testing to debug the issue;
  • Collaborate with network engineers, software developers, and telecom operators to ensure seamless integration and operation of SMS messaging services;
  • Assist technical teams with tasks that require optimization and modifications to the current infrastructure;
  • Generate technical documentation, including system architecture diagrams, configuration guides and troubleshooting guides
  • Stay updated with the latest trends, technologies, and regulations in the telecommunications industry, particularly related to SMS messaging and SMPP;
  • Perform other related duties as required and assigned.

You’re a perfect match if you have:

  • Fluent English;
  • Advanced knowledge of SMPP protocol;
  • Knowledge of SQL queries and Linux;
  • Knowledge of wireshark, tcp, bash;
  • Experience with SMPP protocol and SMS gateways at least 1 year;
  • Excellent communication and teamwork abilities;
  • Knowledge of Ukrainian or Russian languages will be a plus but is not required.

What we offer:

  • Standard working time (9:00-18:00, Monday-Friday);
  • Professional development: we will help your ambitions become a reality;
  • Young and friendly working atmosphere with no bureaucracy;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • MultiSport card;
  • Competitive salary and variety of bonuses: we pay for books you read, effective recommendations (referral bonus) and high results;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!

Junior Support Engineer

Summary

MMDSmart℠ is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart℠ family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for Junior Support Engineer to join our team. No previous experience is desired. We are happy to support your professional growth in the telecommunications branch.

Responsibilities:

  • Communicate with customers and accept inquiries via Helpdesk & Skype;
  • Handle requests from members of other teams;
  • Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers;
  • Provide quality service to customers.


Requirements:

  • English – Upper-Intermediate+;
  • Ability to work night/holiday shifts. Schedule 3/3 – morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts;
  • Stress tolerance.


It will be a plus, if you have:

  • Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work;
  • Basic understanding of the OSI model;
  • Basic SQL skills.


We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now! 

Back Office Specialist

Summary

MMDSmart℠ is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart℠ family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for a  Back Office Specialist to join our team.
No previous experience is desired. We are happy to support your professional growth in the tech branch.

Your future workflow will look like:

  • Supporting deals made by Account managers (sending prices to customers, promo with the best suggestions, configuring technical details etc.);
  • Assisting customers (notifying them of any changes, assisting in solving clients’ issues through the interaction with other departments – Quality Assurance Team, Support Team, Analytics Team);
  •  Project work (optimizing processes within the company; building fruitful cooperation with our suppliers).

Requirements:

  • Your level of English is not lower than Upper-Intermediate;
  • Ability to face all a lot of material and explore new things.

We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!

Customer Care Specialist with Russian

Summary

MMDSmart℠ is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart℠ family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for a Customer Care Specialist with Russian to join our team.

No previous experience is desired. We are happy to support your professional growth in the telecommunications industry.

Your future workflow will look like:

  • Communicate with customers and help solve problems their concerns;
  • Report problems to neighboring teams: account managers, technical specialists, developers;
  • Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.


To succeed in the role you have:

  • Upper-Intermediate or Advanced level of English;
  • Fluent Russian;
  • Stress tolerance;
  • Microsoft Office, Google Docs knowledge;
  • Desire to learn new things;
  • Energy, proactiveness and willingness to work in shifts: morning (7:00 – 16:00), evening (13:00 – 22:00) and night (22:00 – 7:00) shifts.


We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses:  we pay for books you read, effective recommendations (referral bonus) and high results;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!