Your customers in Eastern Europe, the Middle East, and Southeast Asia are already on Viber. MessageWhiz gives you a direct, verified channel to reach them with branded messages, rich media, and two-way conversations at scale.
Viber Business Messaging is a channel that enables companies to send verified, branded messages to customers through Viber’s dedicated business infrastructure. It is separate from personal Viber accounts: business senders carry a verified identity, display their company name and logo, and can access the Viber Business API for bulk sending and automation.
With MessageWhiz, you can send bulk transactional notifications, run promotional campaigns, manage two-way customer conversations, and automate support flows through chatbots all from a single platform, alongside your other channels.
From verified broadcasts and rich media to two-way conversations and chatbot automation - MessageWhiz gives you everything you need to run Viber as a serious business channel.
-Upload your recipient list and select transactional, promotional, or conversational message types
-Schedule campaigns or trigger messages from your CRM, AI agents, or other management systems
Send real-time notifications when orders are confirmed, dispatched, or delivered.
Share special offers, discount codes, and loyalty rewards with using rich media.
Deliver OTPs and account verification codes over Viber
Send automated reminders and allow customers to confirm, reschedule, or cancel via a conversational reply.
Open a two-way support channel where customers can ask questions and resolve issues in real time.
Reach lapsed customers with a relevant offer or a personalized message based on their history
Viber Business customers on MessageWhiz have a minimum monthly commitment of €200 or approximately $235 USD per month. MessageWhiz calculates this from the total cost of messages and conversations sent during the billing period. Once you reach the minimum, additional messages and conversations are charged on a per-message or per-conversation basis.
Transactional Messages: Informational messages sent to notify customers about account events, order updates, booking confirmations, appointment reminders, and one-time passwords. Priced per message.
Promotional Messages: Messages promoting your offers, loyalty programs, storewide sales, and discount codes. Can be sent in bulk or to individual customers. Priced per message.
Conversations:Two-way exchanges between your business and a customer. A conversation is defined as up to 60 messages between both parties within a 24-hour window. If the exchange exceeds 60 messages or extends past 24 hours, a new conversation billing period begins. Priced per conversation.
Viber also differentiates between regular and restricted content categories. Messages related to gaming and financial lending may be classified as restricted and priced differently. See the full rate card for details.
Send branded, verified messages through MMDSmart MessageWhiz and manage every conversation from a single platform.
What is Viber Business Messaging?
Viber Business Messaging is a dedicated service for companies to send verified, branded messages to customers through Viber. It supports bulk broadcasts, two-way conversations, and chatbot automation, and is separate from personal Viber accounts.
How is Viber Business Messaging different from a regular Viber account?
Viber Business accounts display your company name and logo, carry a Blue Tick verification badge, and provide API access for bulk sending and automation. Personal Viber accounts are for individual use only and do not support business messaging features.
What types of messages can you send on Viber for business?
Viber Business Messaging supports three types: transactional messages (order updates, OTPs, account alerts), promotional messages (offers, discounts, loyalty campaigns), and conversations (two-way exchanges billed per session). Each is priced differently, so you can optimize costs based on your use case.
Does MessageWhiz support Viber two-way messaging?
Yes. MessageWhiz supports full two-way messaging on Viber through a shared agent inbox. You can receive and respond to customer messages, assign conversations to agents, or automate responses using chatbot scenarios built inside the platform.
What is the Blue Tick on Viber and how do you get it?
The Blue Tick indicates a verified Viber Business account, signaling to customers that the sender is a legitimate business. MessageWhiz’s Customer Success team guides you through the verification and registration process as part of onboarding.
Can you use Viber to send one-time passwords (OTPs)?
Yes. You can send OTPs and account verification codes over Viber. MessageWhiz supports OTP delivery across multiple channels, including Viber, SMS, and Email, so you can route authentication messages to the channel most likely to reach each customer.
Is there a minimum commitment for Viber Business Messaging?
Viber Business Messaging on MessageWhiz requires requires a Premium or Enterprise plan, along with a minimum monthly commitment of €200 (approximately $235 USD), calculated from the cost of messages and conversations sent during the billing period.
What rich media formats does Viber Business Messaging support?
Viber Business messages can include images with clickable action buttons, and links . Rich media is available for both transactional and promotional message types, so your campaigns can go well beyond plain text.
How does Viber Business Messaging pricing work?
Viber uses per-message pricing for transactional and promotional messages, and per-conversation pricing for two-way exchanges (a conversation is up to 60 messages within 24 hours). Pricing also varies by destination country and content category – gaming and financial lending content may be classified as restricted. Full rates are available on the MessageWhiz Viber rates page.
Which industries use Viber Business Messaging most?
Viber Business Messaging is widely used in industries with customers in Eastern Europe, the Middle East, and Southeast Asia, including e-commerce, financial services, gaming, travel and hospitality, healthcare, and logistics. Any business that needs to reach customers at scale in Viber’s core markets can benefit from the channel.
Viber Business Messaging is a channel that enables companies to send branded, verified messages to customers through Viber’s dedicated business infrastructure. It supports bulk transactional notifications, promotional broadcasts, and two-way conversations, and is distinct from personal Viber accounts in that it provides sender verification, rich media support, and API access for automation at scale.
| Capability | What it does | Applies to |
| Bulk Broadcast Messaging | Sends transactional or promotional messages to large recipient lists with real-time delivery tracking | Viber |
| Two-Way Conversation Management | Manages inbound and outbound Viber messages from a shared agent inbox with agent assignment | Viber, WhatsApp, SMS, Telegram, RCS |
| Chatbot Automation | Builds automated conversation flows with triggers, webhooks, and live agent handoff | Viber, WhatsApp, Telegram, RCS |
| Rich Media Delivery | Sends messages containing images with clickable action buttons (action URL + label), and text with embedded links” | Viber |
| Blue Tick Verification | Registers and verifies a Viber Business account so customers see an official sender identity | Viber |
| OTP and Authentication | Delivers one-time passwords and account verification codes with delivery confirmation | Viber, SMS, Email, Voice |
| API Integration | Connects Viber messaging to a CRM, AI agents, or other management systems for triggered and automated workflows | Viber, all channels |
| Omnichannel Orchestration | Manages Viber alongside SMS, WhatsApp, RCS, Telegram, and Email from one platform | All channels |
