Why online casino and sportsbook operators meet with us
Acquiring a player in European markets is expensive, and much of that investment is lost in the first few minutes of the relationship. Multi-accounting drains your welcome offers, as one person opens several accounts with disposable numbers. Meanwhile, genuine players hit a verification step and leave before their first deposit. Once a player is active, your account updates compete with every other notification on their phone. Across much of the Balkans, players spend their day on Viber and WhatsApp rather than in an email inbox, so where you reach them matters as much as what you send.
At BEGE 2026, our team will show you how online casino and sportsbook operators use MMDSmart MessageWhiz to close those gaps:
Registrations from real players: You can validate phone numbers at sign-up and send one-time passwords by SMS, Viber, or WhatsApp. Number validation helps you stop duplicate and disposable accounts before they claim a welcome bonus.
Onboarding that reaches the first deposit: When a player stalls at verification or KYC, you can send an interactive WhatsApp or Telegram message with a button menu at the right time, based on the step where they stopped. Your players can pick up exactly where they left off.
Account messages players actually read: Connect your player account management platform, CRM, AI agents, or other management systems to send bet settlements, withdrawal confirmations, and account updates on the right channel for each player.
Player service that scales: A MessageWhiz chatbot can answer common questions about deposits, withdrawals, and verification on Viber, WhatsApp, and Telegram, then pass the conversation to your support team when a player needs a person. Opt-out keywords work across every channel, so your players stay in control of what they receive.
What you get from a 20-minute meeting
You’ll see a live demo of a registration flow that verifies a new player by OTP and follows up with an interactive WhatsApp message if they stall before depositing. We’ll also review the channels you use today and the points where players drop out of your funnel. You’ll leave with a copy of the 2026 State of Digital Customer Communication Survey, which shows how 300 senior leaders approach customer messaging.
