Support Engineer (with knowledge of SMPP protocol)

Full time
Bulgaria
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Summary

MMDSmart is coming to Bulgaria! Welcome to the new era of business with the messaging and calling platforms our clients ever needed for reaching their business goals.

We are a global company that is expanding every day, and is looking for ambitious, result-oriented and creative members of the growing momentum MMDSmart family.


We stand behind our mission to help companies Connect. Engage. Smile.
We are looking for a Support Engineer to join our team.

Responsibilities:

  • Communicate with customers and accept inquiries via Helpdesk & Skype;
  • Handle requests from members of other teams;
  • Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers;
  • Provide quality service to customers.

Requirements:

  • Fluent English;
  • Advanced knowledge of the SMPP protocol;
  • Experience with SMPP protocol at least 1 year.

We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

Apply for this position

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Are you looking for an interesting, exciting, and significant role ?

If you are goal oriented, enjoy matching needs with solutions, and a multi-tasker, this could be your dream job!
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