Process Improvement Manager

full time


Welcome to the new era of business communications with messaging and calling platforms our clients leverage to achieve their business goals! We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family. We stand behind our mission to help companies Connect. Engage. Smile.

Are you a problem-solver who loves to streamline processes and optimize workflows? Do you thrive in a fast-paced, collaborative work environment where you can make a real impact on the success of a business? If so, we’re looking for a talented Process Improvement Manager to join our international team!

As a Process Improvement Manager, you’ll play a critical role in driving operational excellence and enhancing interactions between various departments, service quality and transparency. You’ll work closely with cross-functional teams to identify areas for improvement, develop strategies for streamlining workflows, and implement best practices to increase efficiency and productivity.

What you will do:

  • Identify, describe and visualize existing business processes;
  • Create a framework for modeling, standardization and further optimization of business processes;
  • Introduce standards, best practices and common language for business processes;
  • Analyze existing business processes and identify those that need re-engineering;
  • Prepare short and long term plans for implementation of business process management standards in the company;
  • Monitor and maintain business processes to ensure its compliance with corporate BPM standards;
  • Support and guide the company management team in their work to ensure they understand and implement BPM practice for their respective business processes.

You’re a perfect match if you have:

  • Fluent English;
  • At least 2-3 years of experience in Business Process Management field;
  • Strong understanding of business process management concepts and lean principles;
  • Understanding of ISO concepts related to quality and process management.

*** We are happy to consider applications with relevant experience in Project Management, Quality Assurance or similar ***

You will absolutely impress us if you have:

  • Understanding of ITIL concepts;
  • General knowledge of BPM software market and experience with such software;
  • Knowledge of Russian and/or Ukrainian.

What we offer:

  • Professional development: we will help your ambitions become a reality;
  • A challenging environment where you can show the best of your abilities and grow;
  • Young and friendly working atmosphere with no bureaucracy;
  • Flexible working format – remote, office-based or hybrid; A competitive salary;
  • Medical insurance;
  • MultiSport card;
  • Variety of bonuses: we pay for books you read, effective recommendations (referral bonus) and high results;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you’re passionate about process improvement and want to make a real impact on a growing organization, we want to hear from you!

Apply for this position


    Are you looking for an interesting, exciting, and significant role ?

    If you are goal oriented, enjoy matching needs with solutions, and a multi-tasker, this could be your dream job!