Customer Care Specialist with Russian

Full time


MMDSmart is coming to Bulgaria!
Welcome to the new era of business communications with messaging and calling platforms our clients leverage to  achieve their business goals. We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family.

We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for a Customer Care Specialist with Russian to join our team.

No previous experience is desired. We are happy to support your professional growth in the telecommunications industry.

Your future workflow will look like:

  • Communicate with customers and help solve problems their concerns;
  • Report problems to neighboring teams: account managers, technical specialists, developers;
  • Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.

To succeed in the role you have:

  • Upper-Intermediate or Advanced level of English;
  • Fluent Russian;
  • Stress tolerance;
  • Microsoft Office, Google Docs knowledge;
  • Desire to learn new things;
  • Energy, proactiveness and willingness to work in shifts: morning (7:00 – 16:00), evening (13:00 – 22:00) and night (22:00 – 7:00) shifts.

We offer:

  • Professional development; 
  • Young and friendly working atmosphere;
  • Flexible working format – remote, office-based or hybrid;
  • Medical insurance;
  • Variety of bonuses:  we pay for books you read, effective recommendations (referral bonus) and high results;
  • Sport cards;
  • Educational events & courses compensation, English classes with a native speaker;
  • Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!

Apply for this position


    Are you looking for an interesting, exciting, and significant role ?

    If you are goal oriented, enjoy matching needs with solutions, and a multi-tasker, this could be your dream job!