Customer Care Specialist

Office: Sofia, Ukraine
Remote: Sofia, Kyiv
Full time


MMDSmart is coming to Bulgaria! Welcome to the new era of business with the messaging and calls platforms you’ll ever need! We help our clients in achieving the desired results and reach their business goals.

We stand behind our mission to help companies Connect. Engage. Smile. We have a new vacancy – Customer Care Specialist. For this vacancy, your experience is not important, the only thing that is important for us is the desire to learn new things and develop in the field of telecommunications.

Your future workflow will look like:

  • Communicate with customers and solve problems their problems;
  • Report problems to neighboring teams: account managers, technical specialists, and developers;
  • Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams;

WHAT should YOU HAVE to succeed in the role:

  • Your English level is Upper Intermediate. Almost all of our clients and partners speak English, so it will be easier for you to find a common language with them
  • You are energetic, proactive, and willing to work in shifts. You will have morning (8:00 –  17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts.

What you get:

  •  The development within the company – we will help your ambitions become a reality.
  •  You can improve your English in group classes with a native speaker and take specialized courses at the expense of the company.
  •  We have bonuses: we pay for books you read, effective recommendations (referral bonus), and high results.
  •  We have a young friendly team and no bureaucracy. We are easygoing and like to have fun and hold corporate parties.
  • Official employment and medical insurance.

Apply for this position


Are you looking for an interesting, exciting, and significant role ?

If you are goal oriented, enjoy matching needs with solutions, and a multi-tasker, this could be your dream job!